How to Make a Complaint

Car2Finance is a trading name of Wiseman Finance Limited who is committed to providing a quality service to you. If you are unhappy with our service in any way and wish to make a complaint please contact us.

We can provide you with a copy of our complaints procedure upon request.

We take all complaints very seriously, and we will do whatever we can to put the problem right.

Should you have a complaint, and wish to contact us online please email info@wisemanfinance.co.uk.

Alternatively you can write to us at the following address:

Complaints

Wiseman Finance Limited T/As Car2Finance
Suite E
Room 2
24 Piries Place
Horsham
West Sussex
RH12 1EH

Need some more help?

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of your final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Further information can be found at:
www.financial-ombudsman.org.uk/consumer/complaints.htm

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Free Phone Number: 0800 023 4567
Low Cost Number: 0300 123 9123
Email: complaint.info@financial–ombudsman.org.uk

Contact Us

© 2020 All Rights Reserved. Wiseman Finance Limited T/as Car2Finance is authorised and regulated by the FCA under registration number 798352. ICO Reg ZA350428. Co Reg No 11060395.

Wiseman Finance Limited T/as Car2finance is a credit broker and not a lender. Finance is available subject to status. Terms & Conditions apply. Indemnities may be required. We work with a number of carefully selected credit providers who may be able to offer you finance, commission may be received. We are only able to offer finance products from these providers.